Service & Support
Experienced staff, on hotline or on the ground
If a task seems difficult to you, let our application engineers help show you the way to go. Customer support is an integral part of our work and we have a great deal of experience in our field. Listening to you, our clients, and your requirements helps us and our software grows.
Service and support are the criteria by which you can judge us. We are a reliable partner. Our hotline is staffed by EUKLID-Experts. And if a fast and easy answer is impossible, our application engineers will know the fastest way to the correct solution. We make your challenges our own. You know how your die or model has to be. We know how to get there. For us, service also means competent and purposeful consulting concerning all possible questions regarding the milling process. That makes us different from many others offering CAM.
Convince yourself of our service
With pleasure we would present our software. This allows you to see exactly what our software is able to do and how close our software matches with your expectations and demands. All questions and ideas will be discussed in detail and will be explained at the presentation.
- Presentation of our software
- Preparation of NC-programs for a test-workpiece
- Software training in your house or at our subsidiaries
If you want to make a test-trial on your machine with our software, we would be glad to do that. You set up the workpiece and we will show you the possibilities of our software.
Our support team assits you in each situation
We support you from the installation of the software, through the training over the process introduction in your house. With pleasure we will help your employees to understand the software completely and to use the full range of the possibilities and advantages.
- Centrally accessible telephone-hotline
- Remote maintenance
- On-site management
- Continuous development of the software
- Providing Updates
Continuous development of the software will provide you from time to time with updates. These updates incorporate customer wishes and the newest market requirements as well as bug fixes. If desired, an employee of our support-team will installing the updates and trains your employees to keeps them up to date.
Our telephone-hotline facilitated you to a fast contacting in our normal office time. In important cases our support-team will take the control of your computer via remote maintenance and can support you in this way, to reach the best result.